Amazon
AMAZON: threat or opportunity for the insurance and financial companies?
di Silvia Dell’Acqua e Barbara Galli
Posted in: Articolo
Apr
17
2018
Some facts are objective: consumers need immediate and customized attention, as people have less and less disposable time, and Amazon is the point of reference when talking about customer experience: transparency and clear communication. Furthermore, Amazon is a “place” where a customer can rapidly find ...more »
Tagged width: amazon, Dell'Acqua Silvia